Welcome to P & L Carpet and Upholstery ("we," "us," or "our"). We operate the website https://pnlcarpetcleaning.com (the "Site"). We respect your privacy and are committed to protecting any personal information you share with us.

This privacy policy explains what information we collect, how we use it, and your choices regarding your data when you visit our website or book our services.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically generated when you use our website.

Personal Information You Provide. This includes your name, email address, phone number, billing address, service address, and any details about your home, business, or project that you submit through our contact forms, quote requests, booking systems, or employment application.

Automatically Collected Data. When you visit the Site, our servers may automatically log standard web browser data. This includes your IP address, browser type, pages viewed, the time and date of your visit, and time spent on those pages.

2. How We Use Your Information

We use the information we collect to:

• Schedule, manage, and perform your cleaning services

• Prepare quotes and estimates

• Send booking confirmations, invoices, updates, and customer service alerts

• Respond to your comments, questions, and enquiries

• Process employment applications submitted through our Site

• Send optional promotional offers, seasonal discounts, or newsletters, which you can opt out of at any time

• Improve our website experience and understand how visitors use the Site

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted partners who help us run our business:

Service Providers. Companies that support website hosting, email delivery, or customer management.

Legal Requirements. Where required by law, we may disclose information to comply with legal obligations, protect our rights, or prevent fraud.

4. Cookies and Tracking Technologies

We use cookies to collect data and understand how our website is used. A cookie is a small piece of data stored on your device by our website. Cookies help us remember your preferences and improve the Site.

We also use Google Tag Manager and associated analytics tools to understand how visitors interact with our website. These tools collect information such as pages viewed and time spent on the Site.

You can instruct your browser to refuse cookies, though some parts of the Site may not function properly without them.

5. Data Security

We take the security of your data seriously and use commercial-grade measures, including SSL encryption, to protect your personal information from unauthorized access, loss, or alteration. Please note that no method of transmission over the internet is completely secure.

6. Your Rights and Choices

Depending on your location, you have the right to:

Access or Update. Request a copy of the personal information we hold about you, or ask us to correct anything inaccurate.

Opt Out. Stop receiving promotional emails by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us directly.

Deletion. Request that we delete your personal information from our active databases, subject to certain legal exceptions such as records we must keep for tax purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any updates will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

P & L Carpet and Upholstery Richmond Heights, Ohio Email: [email protected] Phone: (216) 288-9098