These Terms and Conditions ("Agreement") constitute a binding legal agreement between P & L Carpet and Upholstery ("Company," "we," "us," or "our") and the customer ("Client," "you," or "your") requesting professional carpet, upholstery, tile and grout, or floor care services.

By booking a service with us, you agree to be bound by the following terms.

1. Scope of Services

Service Details. The Company will provide professional cleaning services as explicitly detailed in your booking confirmation, estimate, or invoice. Our services include carpet cleaning, upholstery cleaning, tile and grout cleaning, and VCT strip and wax.

Exclusions. Any area or item not specified in the initial scope of work will not be cleaned unless a formal change order or additional fee is agreed upon.

2. Pricing and Payment Terms

Estimates. Final pricing is subject to change if the size, condition, or soil level of the carpets or surfaces differs significantly from the description provided during booking.

Payment Due. Full payment is due immediately upon completion of the services unless alternative commercial terms have been agreed upon in writing.

Accepted Forms of Payment. We accept [Cash / Check / Credit Card / Debit Card].

Late Payments. Overdue payments will accrue interest at a rate of [e.g., 1.5%] per month, alongside any legal or collection fees incurred by the Company to recover the debt.

3. Cancellations and Rescheduling

Notice Required. We require at least [e.g., 24 or 48 hours] notice for any cancellation or rescheduling of services.

Cancellation Fee. Cancellations made with less than the required notice may be subject to a cancellation fee of [e.g., $50 or 50% of the service cost].

4. Client Responsibilities and Room Preparation

Debris Removal. The Client must thoroughly vacuum the carpets prior to our arrival unless a pre-vacuuming service was explicitly purchased.

Furniture Moving. Unless otherwise agreed, the Client must move all breakables, electronics, and light furniture out of the cleaning area. The Company is not responsible for moving heavy items such as pianos, large beds, or heavy wardrobes.

Access and Utilities. The Client must provide the cleaning team with unobstructed access to the property, a working electrical outlet, and a reliable hot water supply.

Safety. Children and pets must be kept away from the service area during the cleaning process and while surfaces are drying, due to slippery conditions and heavy equipment.

5. Stain Removal and Expectations

No Guarantee on Stains. While we use professional-grade solutions and techniques, the Company does not guarantee complete removal of all stains, odors, or spots. Permanent stains — including but not limited to pet urine, bleach, hair dye, permanent markers, and older discoloration — may alter the carpet fibers permanently and cannot be extracted.

Worn and Damaged Carpets. Cleaning can sometimes expose pre-existing damage, shading, or fiber wear in traffic lanes that was previously hidden by dirt. The Company is not responsible for these underlying conditions.

6. Liability and Damage Disclaimers

Pre-existing Conditions. The Company is not liable for loose or improperly installed carpet seams, brittle backings, or bubbling that occurs due to age and normal moisture exposure.

Drying Times. Drying times can vary from [e.g., 2 to 24 hours] depending on ventilation, humidity, and material type. Walking on damp carpets can cause rapid re-soiling or slip hazards. The Company is not liable for slips, falls, or re-soiling that occurs before surfaces are completely dry.

Property Damage. In the rare event of accidental damage caused by our equipment, the Client must report the damage to the Company in writing within [e.g., 24 to 48 hours] of service completion. Liability is strictly limited to the cost of repair or replacement of the damaged item.

7. Governing Law and Disputes

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio. Any legal disputes arising out of this Agreement will be handled in the courts of Cuyahoga County, Ohio.

8. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

P & L Carpet and Upholstery Richmond Heights, Ohio Email: [email protected] Phone: (216) 288-9098